Terms & Conditions — hi33 Online Betting Platform

Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

• "hi33" or "the Platform" refers to the online betting and gaming platform operated at hi33.io, including all associated services, features, and content.
• "Player" or "You" means any individual who registers an account with hi33 or accesses the Platform in any capacity.
• "Account" means the personal account opened by a Player upon successful registration with hi33.
• "Balance" means the total funds held in a Player's Account at any given time, including any bonus funds subject to applicable wagering requirements.
• "Bonus Funds" means any promotional credit, free bet, free spin credit, or any other form of non-cash benefit awarded to a Player subject to wagering requirements.
• "Wager" or "Bet" means any stake placed by a Player on a sporting event, casino game, or any other betting market available on the Platform.
• "Gross Gaming Revenue (GGR)" means the total amount wagered by a Player less the total winnings paid to that Player over a defined period.
• "KYC" means Know Your Customer — the identity verification process hi33 uses to confirm a Player's identity, age, and location in accordance with platform policy.
• "Payment Method" means any method approved by hi33 for deposits and withdrawals, including bKash, Nagad, Rocket, Upay, SureCash, and supported bank transfer services.
• "Prohibited Territory" means any jurisdiction where participation in online gambling is expressly prohibited by applicable law and where hi33 does not accept registrations.

Eligibility & Registration

2.1 Age Requirement. hi33 is strictly an adults-only platform. You must be at least 21 years of age to register an account or place any wager. hi33 operates a zero-tolerance policy toward underage gambling. Any account found to belong to a person under the age of 21 will be immediately closed and all funds may be withheld pending investigation.

2.2 Geographic Eligibility. The Platform is intended primarily for players located in Bangladesh. It is your sole responsibility to ensure that accessing and using hi33 does not violate any law, regulation, or ordinance applicable to you in your jurisdiction. hi33 makes no representation that the Platform is lawful or appropriate for use in any particular jurisdiction outside its primary market.

2.3 One Account Per Player. Each individual is permitted to hold only one active Account with hi33. Opening multiple accounts — whether under the same or different names, email addresses, payment details, or devices — is strictly prohibited and constitutes a material breach of these Terms & Conditions. hi33 reserves the right to close all duplicate accounts and forfeit associated balances.

2.4 Registration Accuracy. When registering, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, and valid contact details. You must promptly update your Account information if any details change. Providing false, misleading, or incomplete information during registration may result in immediate account closure and forfeiture of funds.

2.5 Identity Verification (KYC). hi33 may, at any time and at its sole discretion, request documentation to verify your identity, age, residential address, and payment method ownership. Such documents may include a national identity card, passport, utility bill, or a screenshot of your mobile wallet account. Failure to provide satisfactory documentation within a reasonable period may result in suspension of withdrawal privileges or account closure.

Account Management

3.1 Account Security. You are solely responsible for maintaining the confidentiality of your username, password, and any authentication codes associated with your hi33 Account. hi33 recommends enabling two-factor authentication (2FA) via SMS OTP, which is available to all Players from the Account Settings page.

3.2 Unauthorised Access. You must notify hi33 immediately at [email protected] if you suspect that your Account has been accessed without your authorisation or if your login credentials have been compromised. hi33 will not be liable for any loss resulting from unauthorised access that occurs before such notification is received.

3.3 Account Activity. You are responsible for all activity conducted through your Account, whether or not authorised by you, unless and until hi33 has been notified of a security breach and has taken steps to secure the Account. All wagers placed through your Account are deemed to have been placed by you.

3.4 Inactive Accounts. An Account that has had no login activity for a continuous period of 12 months will be classified as inactive. hi33 reserves the right to apply a monthly administrative fee of ৳100 to inactive Account balances after this period, provided that the Account balance does not fall below zero. Players will be notified by email before any fee is applied.

3.5 Account Closure by Player. You may request closure of your Account at any time by contacting hi33 support. Any remaining real-money balance at the time of closure will be refunded to your registered payment method, provided that all applicable wagering requirements on bonus funds have been met and KYC verification is complete.

Deposits & Withdrawals

4.1 Accepted Payment Methods. hi33 currently accepts deposits and withdrawals via the following methods: bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. hi33 reserves the right to add, modify, or remove accepted payment methods at any time without prior notice.

4.2 Minimum Deposit. The minimum deposit amount is ৳200. Deposits below this threshold will not be credited to your Account. There is no maximum deposit limit, although hi33 may apply enhanced due diligence to large or unusual deposit transactions.

4.3 Deposit Processing. Deposits made via bKash, Nagad, Rocket, or Upay are typically credited to your Account within 60 seconds of successful confirmation by the payment provider. Bank transfer deposits may take up to 2 banking hours. hi33 is not responsible for delays caused by third-party payment providers or banking institutions.

4.4 Minimum Withdrawal. The minimum withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed.

4.5 Withdrawal Processing Time. hi33 aims to process withdrawal requests to mobile wallets (bKash, Nagad, Rocket, Upay) within 15–30 minutes of approval. Bank transfer withdrawals may take up to 1–3 banking days. Processing times may be extended during periods of high demand, during national holidays, or where additional verification is required.

4.6 Withdrawal Method Matching. Withdrawals will only be processed to the same payment method and account used for the most recent deposit. This is an anti-money laundering measure and cannot be waived. If your original payment method is no longer available, you must contact hi33 support to initiate an alternative verification process before a withdrawal can be approved.

4.7 No Third-Party Payments. hi33 will not accept deposits from or process withdrawals to third-party accounts. Deposits and withdrawals must always be made using an account or wallet registered in your own legal name. Any deposit identified as originating from a third-party source will be returned and the associated Account may be suspended.

4.8 Currency. All Account balances, deposits, and withdrawals are denominated in Bangladeshi Taka (BDT / ৳). hi33 does not accept deposits in foreign currencies. Any currency conversion fees charged by your payment provider are your sole responsibility.

Betting & Gaming Rules

5.1 General Betting Rules. All wagers placed on hi33 are subject to the specific rules applicable to the relevant sport, market, or game type. These rules are published within the relevant section of the Platform. In the event of any conflict between general terms and sport-specific or game-specific rules, the more specific rules shall take precedence.

5.2 Acceptance of Wagers. A wager is only valid and binding once it has been accepted and confirmed by the hi33 system with a unique bet reference number. hi33 reserves the right to refuse or void any wager at its sole discretion, including in cases of obvious pricing errors, system errors, or suspicion of irregular betting activity.

5.3 Odds and Pricing. All odds displayed on the hi33 sportsbook are subject to change until a wager is confirmed. hi33 strives to ensure accuracy in all displayed odds; however, in the event that a wager is accepted at clearly erroneous odds (commonly referred to as "palpable errors"), hi33 reserves the right to void such wagers and return the staked amount to the Player's Account.

5.4 Casino Game Fairness. All casino games available on hi33 are provided by certified third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Play'n GO, Spribe, and Ezugi. Each game uses a certified Random Number Generator (RNG) that has been independently audited for fairness. The theoretical Return to Player (RTP) for each game is published within the game's information panel.

5.5 Disconnection Policy. If a Player experiences a disconnection from the Platform during a live game or bet settlement, hi33's server-side records will be used to determine the outcome. In the event that a disconnection occurs during a live casino round, the game will be completed according to the rules of the applicable game provider. hi33 does not accept responsibility for losses caused by internet connectivity issues on the Player's side.

5.6 Void Bets. A bet will be declared void and the stake returned where: (a) an event is cancelled or abandoned without sufficient play; (b) both teams or participants are given a walkover; (c) the event does not take place within the period specified in the bet; or (d) a palpable error in odds or market creation is identified. Void bets are credited back to the Player's Account balance as real-money funds.

Bonuses & Promotions

6.1 General Bonus Terms. hi33 offers a range of bonuses and promotions to eligible Players from time to time, including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events such as BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms published alongside each individual promotion, which form part of these Terms & Conditions.

6.2 Wagering Requirements. Unless stated otherwise in the applicable promotion's terms, bonus funds are subject to a wagering requirement of 20x (twenty times) the bonus amount before any winnings derived from bonus funds may be withdrawn. For example, a bonus of ৳1,000 requires ৳20,000 in total wagers to be placed before the bonus balance becomes withdrawable as real money.

6.3 Wagering Contribution Rates. Different game types contribute differently toward wagering requirements. Sports bets and live casino games typically contribute 100% toward wagering requirements. Slot games contribute 100% unless specified otherwise. Table games such as blackjack and baccarat may contribute at a reduced rate as specified in the relevant promotion's terms. Void or cancelled bets do not count toward wagering requirements.

6.4 Bonus Expiry. Unless stated otherwise, bonus funds and any associated wagering requirements must be completed within 30 calendar days of the bonus being credited to the Account. Unused bonus funds that have not met their wagering requirement by the expiry date will be removed from the Account without compensation.

6.5 One Bonus at a Time. Players may only hold one active bonus at a time. If a Player claims a new bonus while a previous bonus is still active, the previous bonus and any associated winnings may be forfeited at hi33's discretion. Players are encouraged to complete existing bonus terms before opting into new promotions.

6.6 Bonus Abuse. hi33 monitors for patterns of bonus abuse, including but not limited to: low-risk hedging strategies designed to extract bonus value with minimal risk; coordinated play between multiple accounts; and systematic exploitation of free bet or free spin offers. Where bonus abuse is identified, hi33 reserves the right to void all bonus-derived winnings and close the associated Account.

Prohibited Conduct

7.1 Players must not engage in any of the following activities while using the hi33 Platform. Violation of this Section constitutes a material breach of these Terms & Conditions and may result in immediate account suspension, forfeiture of balance, and referral to relevant authorities where applicable.

• Opening or operating more than one Account (multi-accounting), whether under the same or a different identity.
• Providing false, misleading, or incomplete information during registration, KYC, or any other account process.
• Using the Platform to launder money or facilitate any financial crime.
• Colluding with other Players to gain an unfair advantage in any game or betting market.
• Engaging in match fixing, spot fixing, or any other form of manipulation of a sporting event or casino game outcome.
• Using automated software, bots, scripts, or any other artificial means to place bets, exploit games, or circumvent Platform security.
• Exploiting software errors, bugs, or loopholes in Platform systems for financial gain. Any winnings resulting from such exploitation will be voided.
• Engaging in any form of harassment, abusive language, or threatening behaviour toward hi33 staff or other Players.
• Attempting to access, reverse-engineer, or tamper with the Platform's software, code, or security infrastructure.
• Using a VPN, proxy, or other technology to circumvent geographic restrictions or to mask your true location.

Intellectual Property

8.1 All content on the hi33 Platform — including but not limited to the hi33 name, logo, design, layout, text, graphics, game interfaces, software, and code — is the intellectual property of hi33 or its licensed game providers and is protected by applicable copyright, trademark, and intellectual property laws.

8.2 Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the hi33 Platform for personal, non-commercial entertainment purposes only. This licence does not extend to copying, redistributing, publishing, selling, or creating derivative works from any hi33 content without express written permission.

8.3 Game content, including titles, artwork, audio, and mechanics, is provided under licence from the respective game studios (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Play'n GO, and others). All intellectual property rights in game content remain with the original game studio or its rights holders.

Privacy & Data

9.1 hi33 collects, stores, and processes personal data from Players in order to operate the Platform, process transactions, comply with legal obligations, and provide customer support. The full details of hi33's data practices are set out in the hi33 Privacy Policy, available at /privacy-policy.

9.2 By registering an Account with hi33, you acknowledge that you have read and understood the Privacy Policy and consent to the collection and processing of your personal data as described therein.

9.3 hi33 will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. hi33 may share data with payment processors, identity verification services, and regulatory authorities where required by law or platform policy.

9.4 hi33 uses TLS 1.3 encryption for all data in transit and employs appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or disclosure.

Limitation of Liability

10.1 To the fullest extent permitted by applicable law, hi33 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform — including but not limited to losses arising from system downtime, technical errors, delayed or failed transactions, or the outcome of any wager.

10.2 hi33 does not guarantee that the Platform will be available at all times without interruption or error. hi33 will make reasonable efforts to maintain Platform availability but accepts no liability for any loss suffered as a result of temporary unavailability, maintenance downtime, or technical failures beyond hi33's reasonable control.

10.3 hi33's total aggregate liability to any Player under any circumstances shall not exceed the greater of: (a) the amount deposited by the Player in the 30 days preceding the event giving rise to the claim; or (b) ৳5,000. This limitation applies regardless of the form or basis of the claim.

10.4 Nothing in these Terms & Conditions shall limit hi33's liability for fraud, death, or personal injury caused by hi33's negligence, or any other liability that cannot be excluded or limited by applicable law.

Responsible Gaming

11.1 hi33 is committed to promoting responsible gambling and takes a proactive approach to player welfare. The Platform provides a suite of tools designed to help Players maintain control over their gambling activity, including deposit limits, session time reminders, cool-off periods, and self-exclusion.

11.2 Players may set daily, weekly, or monthly deposit limits through their Account Settings at any time. Decreases to deposit limits take effect immediately. Increases to deposit limits are subject to a 24-hour cooling-off period before taking effect, to prevent impulsive decisions.

11.3 Self-exclusion allows a Player to block access to their hi33 Account for a defined period of between 30 days and 5 years, or permanently. Self-exclusion requests must be submitted to [email protected] and will be actioned within 24 hours of receipt. During a self-exclusion period, hi33 will take reasonable steps to prevent the Player from opening a new account.

11.4 Access to hi33 is strictly limited to individuals aged 21 and above. Players are strongly encouraged to use parental controls and device-level restrictions to prevent access by minors. hi33 accepts no liability for underage access resulting from a Player's failure to safeguard their login credentials.

11.5 Full information on responsible gaming tools, support resources, and guidance on recognising problem gambling behaviour is available on the hi33 Responsible Gaming page.

Suspension & Termination

12.1 hi33 reserves the right to suspend or terminate any Player Account at any time and without prior notice where: (a) the Player has breached any provision of these Terms & Conditions; (b) hi33 suspects fraud, money laundering, or other illegal activity; (c) hi33 is required to do so by a regulatory or law enforcement authority; or (d) the Player provides false identity or payment information.

12.2 Upon suspension or termination for cause, hi33 reserves the right to withhold any Account balance pending investigation. Where an investigation concludes that a breach has occurred, hi33 may forfeit some or all of the Account balance and void any pending withdrawals or open wagers.

12.3 Where an Account is terminated without cause by hi33 (for example, due to a decision to withdraw from a market), any remaining real-money balance will be returned to the Player's registered payment method within 10 business days.

12.4 Disputes relating to Account suspension or termination must be submitted to hi33 support in writing at [email protected] within 30 days of the disputed action. hi33 will provide a written response within 14 business days of receiving a complete dispute submission.

Amendments to These Terms

13.1 hi33 reserves the right to amend, update, or replace these Terms & Conditions at any time. The current version of the Terms & Conditions, with the effective date clearly marked, will always be accessible on this page at hi33.io/terms-conditions.

13.2 Where a change to these Terms & Conditions materially affects a Player's rights, hi33 will provide at least 7 days' advance notice via email to the address registered on the Player's Account. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms & Conditions.

13.3 If you do not agree to any amendment, you must cease using the Platform and may request Account closure and a withdrawal of your real-money balance before the amended Terms take effect.

Governing Law & Dispute Resolution

14.1 These Terms & Conditions shall be governed by and construed in accordance with general principles of international online gaming law as applicable to the Platform's operations. hi33 does not make any specific representation as to the legal status of online gambling in any particular jurisdiction.

14.2 In the event of any dispute between a Player and hi33, both parties agree to first attempt to resolve the dispute informally by contacting hi33 customer support at [email protected]. The support team will endeavour to resolve all disputes within 14 business days of receiving full details of the complaint.

14.3 Where a dispute cannot be resolved informally within a reasonable period, both parties agree to submit to binding arbitration conducted in English. The arbitrator's decision shall be final and binding on both parties. Nothing in this clause limits hi33's right to seek injunctive or other equitable relief in cases of suspected fraud or intellectual property infringement.

14.4 Any claim or cause of action arising out of these Terms & Conditions or your use of the hi33 Platform must be filed within 12 months of the date on which the claim arose. Claims filed after this period will be time-barred and hi33 will have no obligation to respond.

Contact Information

15.1 If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the hi33 Platform, you may contact the hi33 support team using the details below. All correspondence must be submitted in English.

Support Email: [email protected]

Support Hours: 24 hours a day, 7 days a week, 365 days a year — including Bangladesh public holidays.

Response Time: hi33 aims to respond to all support enquiries within 4 hours during normal operating conditions. Complex complaints or disputes may require up to 14 business days for full resolution.

Language: All support communication is conducted exclusively in English.